FXGT Customer Support


This article is about FXGT’s support.

FXGT is popular for its cryptocurrency trading, including Bitcoin and Ethereum, but it also provides customer support to help you in times of need.

In particular, the live chat service, which allows you to communicate with the support staff in real time, is very useful and I recommend that you ask them right away if you have any problems.

In this article, I will explain in detail how to contact the various contact points.

What you can learn in this article;
  • About FXGT Customer Support
  • How to contact it

About FXGT Customer Support Service

FXGT provides the following means of inquiry.

Customer SupportSupported or not
Live Chat
Inquiry Form

How to check it on FXGT official website?

Go to the FXGT official website and scroll down to the bottom to see the support email address and the entrance to the live chat.

Check Support on FXGT Official Site

The most recommended is Live Chat!

The best way to inquire is through live chat.

You can communicate in real time.
Depending on the nature of your inquiry, this may be the fastest way to resolve it.

Live Chat service is available from 0:00-14:00 (GMT).

Notes on the content of the inquiry

FXGT does not respond to the following types of inquiries.

Inquiries that cannot be answered by support
  • Trading methods and strategies
  • Forecasting market price movements
  • How to use Metatrader (MT5)

In particular, FXGT is not able to answer any questions regarding investment advice.
This is prohibited by law.

Also, it is better to avoid inquiring about the basic terms and contents of trading such as what is forex, what is a currency pair, and what is a spread nd so on.
(If the support is not busy, they may be able to tell you.)

On the other hand, you should contact the support desk for the following information and inquiry.

What to ask support directly
  • After opening my account, I sent my personal identification documents, but they are not approved yet.
  • I have made a withdrawal request, but the money has not arrived yet.
  • I tried to place an order or close a position, but an error occurred.
  • There are no answers to other frequently asked questions.

FXGT’s Frequently Asked Questions (FAQ) are available on the official website.
If you have any questions, please check the FAQ first.

Official Site

How to make inquiries

From here, I will explain the specific inquiry procedures for each contact point.

Live Chat

It is the most user-friendly Live Chat.

Access to Live Chat

Click Live Chat icon in the lower right corner of FXGT official website.

Enter Live Chat room

FXGT live chat is available even if you have not yet opened an account with FXGT.

Enter your name, email address and whether or not you have already opened an account.

Select language

Live chat can be talked in either English or Japanese.

When selecting the language, if it says “online”, it means that the person in charge is available.

If you are offline, you can leave a chat message, but you will be contacted back.

Start Live Chat

Once you enter the chat room, the chat will start.

You will also see “Online” on the screen. In this case, the chat with the person in charge will start immediately.


You can send an email to the following email address listed on the support page.
The email address may change depending on the country you live in.
Be sure to check it on the official FXGT website.

You can send an email at any time, but you should expect a response on the next business day.

Also, if you are inquiring about your own account, please do not forget to include your name, account ID, and email address.


Inquiries from the web site

You can also inquire through the dedicated support page on the official website of FXGT.

This is almost the same as contacting FXGT by email.


From the FXGT top page, go to About→FXGT.

Inquiry Form

Scroll to the bottom of the screen and you will see a inquiry form.

Enter your questions and other information in the inquiry form, and click “No Limit.

Be sure to enter your email address correctly.
You will receive a response to the email address you entered.


What did you think?

FXGT offers a variety of support systems.
I have also used it many times.
If you have any problems, please try to use it!

Check Support on FXGT Official Site

\Just 3 minutes!!/
Open an Account for FREE


Copied title and URL